Job Type: Permanent
Location: Houston, TX
Pay:$70,000 to 85,000
Job ID: 002034
Description: ABOUT OUR CLIENT- Large Oil & Gas Services Company - Located in North HoustonJOB SUMMARYThe VoIP Support Engineer position will be responsible for the critical day-to-day operational support for Global Cisco VoIP Services. REQUIRED TECHNICAL SKILLS & EXPERIENCE- 3 to 5 years relevant technology experience - 2 to 3+ years experience supporting large, diverse, multiple-location and multiple-technology telecommunications environments, including VoIP - Experience with support, design, and implementation of complex Cisco Unified Communications architectures- Experience with the following tools / technologies: * Cisco Unity/Unity Connection/Unity Express* Voice Gateways* UCCX* CCM/CME* Gatekeeper* Meeting Place- Troubleshooting experience with hardware and software as it relates to system configuration, trunking, Telco, dial plans, routing, and featuresREQUIRED FUNCTIONAL SKILLS & EXPERIENCE- Able to work effectively in a fluid, fast-paced environment- Good verbal and written communication skills with technical team members, senior management and business contacts - Excellent troubleshooting skills and attention to detail- Ability to manage multiple projects, activities, and tasks simultaneously- Facilitation and change management skills- Ability to work independently JOB DUTIES- Manage the VOIP telephony service provided to the entire environment - Responsible for support, design, and implementation of complex Cisco Unified Communications architectures and contact center(s)- Provide advanced operational support for all VoIP-related issues which should include an understanding of various VoIP requirements for our client's local and remote offices - Operational support will include troubleshooting and resolution of issues with hardware and software as it relates to system configuration, trunking, Telco, dial plans, routing, and features to maintain a stable and reliable platform to support the business needs - Work with equipment vendors to plan and resolve strategic and architectural issues that arise from the VoIP switching platform - Perform in-depth troubleshooting, analysis, isolation, and resolution of escalated VoIP network events and customer troubles - Aid in the development and deployment of support tools to improve and expedite issue resolution, deployment, and troubleshooting of the VoIP network - Identify maintenance and test routines and interact with other teams - Technical review and oversight of the network / system changes - Proactive analysis of vendor release system patches and updates - Analysis and resolution of Tier I and II escalated troubles / issues from the Support Center and Network Support personnel - Provide leadership in the development of operational procedures, support tools, and utilities - As a team member, assist with day to day additions, moves, and changes - Be responsible to manage special projects as necessary and assist in the end to end telephony process EDUCATION & CERTIFICATION REQUIREMENTS- High School Diploma or equivalent required - Four year or higher degree in Computer Science, Management Information Systems or Business Administration; supplemented with one or more courses in current technology preferred- Cisco CCNA Certification required - Additional Cisco certifications preferred JOB TYPE- Contract-to-hire or direct hire, depending on fit of candidate - Start date: approximately 03/15/10 PAY & BENEFITS- Approximately $70 to 85K, depending on experience- Full company benefits upon hire - Clearpoint contract employees can become eligible for medical insurance (PPO), vision insurance, a 401(k) retirement plan with company matching funds, and profit sharing.